Terms & Conditions

1. Who we are, and these terms

PackBaby is a trading name of James McRae, a sole trader based in Scotland.

Trader

James McRae, trading as PackBaby (sole trader)

Correspondence address

Office 1803, 3 Fitzroy Place, 1/1,Sauchiehall Street, Finnieston, Glasgow, G3 7RH, UK

Email

support@packbaby.co.uk

In these terms, "we", "us" and "our" mean James McRae trading as PackBaby, and "you" means the person using PackBaby. These terms are the agreement between us for your use of the PackBaby website and service. By using PackBaby you accept them. Please read them alongside our Privacy Policy and our Refund & Cancellation Policy, which forms part of these terms.

These terms are written in English and are only available in English.

2. What PackBaby does — and what it does not do

PackBaby asks you about your child and your trip and calculates a suggested suitcase list and a separate journey-bag list, which you can generate, save, print and copy.

Please understand the limits of what that is:

• The quantities are practical estimates, not instructions. They are produced by a calculation from the details you enter. You should review every list and adjust it for your own child and your own trip.
• PackBaby does not give medical, health, safety or childcare advice. Nothing it produces is a substitute for advice from a doctor, midwife, health visitor or other qualified professional.
• PackBaby does not know your airline, your airport or your destination. You remain responsible for checking baggage allowances, hand-luggage rules, restrictions on liquids, medicines and food, travel documents, and what you can buy when you arrive.
• You are responsible for what you actually pack. PackBaby is a planning aid; the final decision about what your child needs is always yours.

Nothing in this section limits our responsibility for the service itself being provided with reasonable care and skill, or any of your statutory rights.

3. Your account

You can use PackBaby as a guest, in which case your trips are saved only in your own browser. If you want your trips saved to your account and available on other devices, you can create an account.

• You must be at least 18 years old to create an account or make a purchase.
• We sign you in by sending a one-time link to your email address. There is no password. This means that anyone who can read your email can sign in as you, so please keep your email account secure and do not forward sign-in links.
• You must give an email address that is yours and that you can receive email at. If you lose access to it, tell us and we will do what we reasonably can to help, but we may not be able to recover the account.
• One account is for one person. Please do not share your account or your sign-in links with others.

4. Plans and what each one includes

The current plans and prices are shown on the PackBaby home page. At the date of these terms they are:

Free — £0

One active trip, the smart packing list, and print or save-as-PDF. Once you have saved that trip, its details are locked: you can keep viewing, printing and copying the list, but you cannot change the trip's details or save a different trip without buying a Trip Pass or PackBaby+.

Trip Pass — £4.99

A one-off payment that covers one trip. The trip it covers stays fully editable: you can change its details and re-save it as often as you like, with no limit on the number of edits. A Trip Pass applies to that one trip only — it does not unlock additional trips, and buying another trip requires another Trip Pass or PackBaby+.

PackBaby+ — £14.99 per year

An annual subscription that removes the one-trip limit, so you can create, edit and save as many trips as you like for as long as the subscription is active, and gives access to premium tools we add to the plan in future. Features described as future or planned are not part of what you are buying today, and we do not promise a date for them.

We describe on the home page and here only what PackBaby actually does today. If a plan's contents change, we will update this page.

5. Prices, payment and renewal

• Prices are shown in pounds sterling (GBP) and are the total amount you pay at checkout. We will always show you the price before you confirm.
• Payment is taken by Stripe on our behalf. We do not receive or store your card details. Your purchase is complete when Stripe confirms the payment and your account shows the new entitlement.
• A Trip Pass is a single one-off payment. It does not renew and nothing further is taken from you.
• PackBaby+ is a subscription. It renews automatically once a year at the price then in force, and Stripe takes payment from the card you used, until you cancel. You can cancel at any time — see section 6.
• If we change the price of PackBaby+, we will tell existing subscribers by email before the change applies to their renewal, so that you can cancel first if you would rather not continue.
• If a payment fails, the entitlement it pays for may be suspended or end. We will not restrict your access to a trip you have already paid for through a completed Trip Pass.

6. Cancelling, changing your mind and refunds

You have a legal right to change your mind about a digital purchase within 14 days, and separate legal rights if what you bought is faulty or not as described. You can also cancel a PackBaby+ subscription at any time to stop it renewing.

How all of that works, and how to ask, is set out in full in our Refund & Cancellation Policy. To cancel or ask for a refund, email support@packbaby.co.uk.

7. Your trips and your data

The trip details you enter stay yours. You give us permission to store and process them only so far as we need to in order to run the service for you — generating your lists, saving your trips and showing them back to you. We do not use your trip content for advertising and we do not sell it.

You can ask us to delete your account and its saved trips at any time by emailing support@packbaby.co.uk. How we handle personal information, and the rights you have over it, are explained in our Privacy Policy.

You are responsible for keeping your own copy of anything you need to rely on. PackBaby offers print and copy features for exactly that reason, and we recommend using them for a trip that matters.

The PackBaby name, the website, its design, text and the packing calculations belong to us and are protected by intellectual property law. You may use PackBaby and print or copy your own lists for your own personal, non-commercial use. Please do not copy, resell, republish or systematically extract the service or its content, or use the PackBaby name or branding, without our written permission.

8. Acceptable use

Please use PackBaby fairly. You agree not to:

• break the law, or infringe anyone's rights, when using the service;
• try to gain access to accounts, data or parts of the system that are not yours;
• attempt to interfere with, overload, probe or disrupt the service or its providers;
• use automated means to scrape, copy or harvest the service or its content;
• attempt to bypass the limits of the plan you are on, or the payment process; or
• upload anything unlawful, abusive or harmful.

If you break these rules we may suspend or close your account, as set out in section 11.

9. Availability and changes to the service

We work to keep PackBaby available and working properly, but it is provided by one person using third-party hosting and services, and we do not promise that it will be uninterrupted or error-free. It may be unavailable for maintenance, or because of a failure at a provider, or for reasons outside our reasonable control.

We may improve, change or withdraw features. If we make a change that significantly reduces what an active paid plan gives you, we will tell you and, if you are worse off as a result, you may cancel and we will refund a fair proportion of what you have paid for the part of the term you will not receive.

We may update these terms — for example to reflect a change to the service or to the law. The current version is always on this page, with the date it was last updated. If a change materially affects you, we will tell account holders by email before it takes effect. If you do not accept a change, you may stop using PackBaby and cancel, and the refund described in the paragraph above applies where the change leaves you worse off.

10. Our responsibility to you

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any of your rights as a consumer that cannot be excluded or restricted by law.

Subject to that:

• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen when you entered into this agreement.
• We are not responsible for loss or damage that was not foreseeable in that sense, or that arises because you did not follow the guidance in section 2 — for example a decision about what to pack, an airline baggage charge, or an item you needed and did not take.
• We are not liable for business losses. PackBaby is supplied for personal and domestic use, and if you use it for any commercial purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
• Where our liability is not otherwise excluded, and to the extent the law permits us to limit it, our total liability arising out of or in connection with this agreement is limited to the greater of £100 or the total amount you have paid us in the twelve months before the claim arose. This limit does not apply to the liabilities described in the bold paragraph above.

You may have rights under the Consumer Rights Act 2015 and other consumer legislation — including that digital content must be of satisfactory quality, fit for purpose and as described, and that a service must be performed with reasonable care and skill. Nothing in these terms affects those rights. For a summary of your consumer rights, you can contact Advice Direct Scotland or Citizens Advice.

11. Ending this agreement

You can stop using PackBaby at any time, and can ask us to close your account by emailing support@packbaby.co.uk. Cancelling a PackBaby+ subscription is covered by our Refund & Cancellation Policy.

We may suspend or close your account if you seriously or repeatedly break these terms, if we are required to by law, or if we reasonably suspect fraud or misuse of the payment process. Unless the law prevents us, we will tell you why, and give you the chance to put things right where it is reasonable to do so. If we close your account and you have not broken these terms, we will refund a fair proportion of anything you have paid for a period you will not now receive.

If we stop offering PackBaby altogether, we will give active subscribers reasonable notice by email and refund a fair proportion of any unused part of the subscription term.

12. Governing law and where disputes are heard

These terms are governed by the law of Scotland, and you and we can bring legal proceedings in the Scottish courts.

This does not take away your rights as a consumer. If you live in England, Wales or Northern Ireland, you keep the benefit of any mandatory consumer protection rules that apply where you live, and you may also bring proceedings in the courts of that part of the United Kingdom. If you live in Scotland, you may bring proceedings in the Scottish courts.

If something goes wrong, please contact support@packbaby.co.uk first — most problems are quickest to fix that way. Our complaints process is set out on our Support & Contact page.

13. Other points

• Transfer. You may not transfer your account or your rights under these terms to someone else without our agreement. We may transfer our rights and obligations to another business, and if we do we will tell you and it will not reduce your rights.
• No third-party rights. This agreement is between you and us. Nobody else can enforce it.
• If part of these terms is unenforceable. Each paragraph operates separately. If a court decides any part is unlawful or unenforceable, the rest continues to apply.
• Delay is not a waiver. If we do not insist that you do something you are required to do under these terms, or delay in taking action, that does not mean you no longer have to do it or that we cannot take action later.