Last updated: 7 September 2026
PackBaby is run by one person, and support is by email. Write to us and you will get a reply from a human who can actually fix the problem.
Email is the fastest way to reach us and the only channel we monitor, so please use it rather than the postal address if your question is urgent. The address above is for formal correspondence and legal notices.
To get you a useful answer first time, please tell us:
Please do not send us card details, sign-in links, or health or medical information about your child. We never need any of those, and we cannot use them.
PackBaby signs you in by emailing a one-time link, so check your spam or junk folder first, and make sure you asked for the link using the address you expect it at. The links are single-use and expire, so if you have an old one, request a fresh one. If nothing arrives, email us and we will look into it.
On the free plan you get one trip, and once you have saved it, its details are locked to what you saved. You can still view, print and copy the list. To change the details of that trip as often as you like, buy a Trip Pass; to create and edit any number of trips, use PackBaby+. This is how the plans are designed rather than a fault, but if something looks wrong, tell us.
Entitlements are applied once the payment is confirmed, which is usually immediate. Try reloading the page and signing in again first. If it still has not unlocked, email us with the address you paid from — we will check the payment and put it right, and you will not be charged twice.
You have 14 days to change your mind about any purchase, and PackBaby+ can be cancelled at any time to stop it renewing. Email us and we will handle it. Full details are in our Refund & Cancellation Policy.
Email us from the address on the account, or tell us which address it uses, and say whether you want a copy of your data or the account deleted. Deleting the account removes its saved trips. We respond to these requests within one month, as our Privacy Policy explains.
No. The quantities are practical estimates calculated from the details you enter, and you should adjust them for your own child and trip. PackBaby does not give medical, health or childcare advice, and it cannot know your airline's baggage rules or what is available at your destination — please check those yourself.
If you are unhappy with PackBaby or with how we have handled something, email support@packbaby.co.uk with "Complaint" in the subject line and tell us what went wrong and what you would like us to do about it.
You can get free, independent advice about your consumer rights from Advice Direct Scotland (consumeradvice.scot) if you live in Scotland, or from Citizens Advice elsewhere in the UK. For a concern about how we handle personal information, you can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.